Upselling Services

By Kaylee Schuler

People love their pets. When customers board their animals at your kennel, they want to make sure their furry family members are receiving the best possible care. As the owner of a kennel, not only do you want to ensure this, but another of your business objectives is to obtain income. The convergence of these two goals makes it possible for your kennel to make more money by offering customers special services when they board their pets.

Some kennels offer an “all-inclusive” experience for boarded pets by automatically including playtime, treats, walks, or other similar services. These kennels are missing out on an exceptional opportunity—customers will readily pay for the special services that these kennels offer for no additional charge. Pet owners want their pet’s experience at your kennel to be the best it can be, so that means that when you offer special services to enhance their pet’s stay, your customers will likely jump on board and pay that extra fee.

Special services you might consider offering and charging for at your kennel include:

  • Walks or hikes
  • Playtime with staff members
  • Treats
  • Pet Taxi
  • Nail trims
  • Brushing
  • Cuddle time
  • Bedtime stories
  • Kennel Webcams

Pet owners want their happy, healthy pets to stay that way even when they’re not at home. These services would benefit the pets you board, satisfy customers, and lead to a more prosperous business for you. If your kennel doesn’t offer special services or includes them for free with boarding, know there is a huge source of untapped income waiting for you inside that bag of tasty treats.

Sending love to you and your pets,
The Kennel Link Team

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