Staying in contact with your customers is a crucial part of running any business. When your customers are in the know about future deals, events, and changes to your facility, that keeps you in the forefront of their minds. As a result, customers know you haven\u2019t forgotten about them and will be more likely to remember you. Reminders for customers who have upcoming reservations are also an important form of customer contact.<\/p>\n
Kennel Link has several features designed to make keeping in touch with your customers easy.<\/p>\n
With the texting module, you can send automatic text messages to your customers. For example, you can remind them of reservations made, upcoming appointments, and expiring vaccinations. You can even set up automatic thank you messages or requests for reviews after their pets leave. It is highly customizable and can be tailored to fit your business. You can choose what messages say and when to send texts. Also, you can choose what happens when customers reply to your reminders and how you want to be notified of a text reply. Automating this aspect of customer contact takes the burden of calling your customers or sending individual reminders off of your employees, allowing them more time to take care of your guests. Also, it gives you the opportunity to focus on other ways of growing your business.<\/p>\n