Customer Contact

By Kaylee Schuler

Customer Contact

Staying in contact with your customers is a crucial part of running any business. When your customers are in the know about future deals, events, and changes to your facility, that keeps you in the forefront of their minds. As a result, customers know you haven’t forgotten about them and will be more likely to remember you. Reminders for customers who have upcoming reservations are also an important form of customer contact.

Kennel Link has several features designed to make keeping in touch with your customers easy.


With the texting module, you can send automatic text messages to your customers. For example, you can remind them of reservations made, upcoming appointments, and expiring vaccinations. You can even set up automatic thank you messages or requests for reviews after their pets leave. It is highly customizable and can be tailored to fit your business. You can choose what messages say and when to send texts. Also, you can choose what happens when customers reply to your reminders and how you want to be notified of a text reply. Automating this aspect of customer contact takes the burden of calling your customers or sending individual reminders off of your employees, allowing them more time to take care of your guests. Also, it gives you the opportunity to focus on other ways of growing your business.


The email list builder is another Kennel Link feature you can use to contact your customers. Using criteria such as customers who haven’t been in to see you in a while, pets that visited during a given date range, or the expiration dates of vaccinations, this feature allows you to create lists of customers to whom you want to send emails. It groups all the customers who fit your chosen criteria so you don’t have to figure out who to email individually. You can build and save as many lists as you want and write customized emails for each list. The convenience of the list builder will save you time, and that will, in turn, save you money.

Communicating with customers gives your businesses a reputation for attentiveness, reliability, and dependability. Kennel Link’s customer contact features aim to simplify that process to keep you and your customers happy and to give your business the tools it needs to succeed.

Sending love to you and your pets,

The Kennel Link Team

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